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IT Applications Support - ERP (EPICOR / DOCLINK)
RandstadKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanEngage with business users to identify system-related challenges and propose effective solutions. Support process enhancements through technology and automation. Assist in end-user training to maximize system utilization. Document system configurations, procedures, and troubleshooting steps. Participate in IT project implementations involving application enhancements and integrations. Support internal and external audits by ensuring application security and access compliance. Coordinate with vendors and consultants on application improvements. Ensure adherence to IT policies, security standards, and regulatory requirements.
About the company
a global leader specializing in engineered products and services for two vital markets : infrastructure and agriculture.
About the job
Application Management & Support
- Collaborate with infrastructure teams to diagnose and resolve application-related issues.
- Apply system design principles and security best practices to maintain application stability and integrity.
- Ensure compliance with audit requirements and document processes accordingly.
- Maintain detailed system documentation (installation guides, user manuals, troubleshooting guides).
- Follow change management protocols for smooth application updates and modifications.
- Monitor application performance and proactively identify potential issues.
- Build strong relationships with users, IT staff, and vendors.
- Contribute to the development and implementation of application support best practices.
Business Support & Process Improvement
IT Project Support & Compliance
Experience
3 years
Skills
troubleshooting and root cause analysis.
Qualifications
Bachelor’s degree in IT, Computer Science, or a related field.
Relevant certifications in application support or IT service management are a plus
Education
Bachelor Degree
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It Application Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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