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Senior Java L3 Support
HCLTechMalaysia13 jam yang lalu
Penerangan pekerjaanResolve complex production issues related to Java, APIs, database interactions, memory leaks, timeouts, etc. Perform log analysis, trace root causes in Java / Spring Boot codebase, and provide emergency fixes. Collaborate with DevOps / SRE to enhance alerting, identify application bottlenecks, and monitor system KPIs. Resolve issues across distributed services including API failures, container logs, service discovery errors, etc. Investigate PL / SQL queries, stored procedures, and DB connection issues in Oracle / MySQL environments. Use tools like ELK, Splunk, or Prometheus / Grafana to track system behavior and exceptions. Validate production deployments, perform sanity checks, rollbacks if needed, and provide post-release support. Contribute to knowledge base, RCA documentation, runbooks, SOPs, and preventive action plans. Act as SME / escalation point for L2 support teams and guide junior engineers on best practices.
Job Requirements
- Deep understanding of Java-based application behavior, thread dumps, memory profiling, and code tracing.
- Distributed logging, circuit breaker issues, service registry, container logs, async messaging problems.
- Analyze and optimize SQL queries, troubleshoot DB locks, connection pool issues, and stored procedures.
- Use structured approaches (5 Whys, Fishbone) for RCA and maintain consistent post-incident reporting.
- Experience with ELK Stack, Splunk, Prometheus, Grafana, or AppDynamics for tracing and alerting.
- Code hotfixes, basic patch packaging, branching strategy, PRs.
- Managing incidents, changes, and problems per SLA using tools like ServiceNow.
- Write effective handoffs, RCA documents, release notes, and technical SOPs.
Job Description
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