Customer Service Executive

Responsibilities

Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer. Provide prompt and accurate answers, alternatives, or solutions to customers. Display a high level of quality and professionalism when dealing with customers. Perform transactions accurately and efficiently to resolve customer’s needs in accordance to the set procedures and guidelines. Ensure first call resolution or timely follow ups and referrals to escalate for further investigation. Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer. Protect the trust and safeguarding the confidentiality of customer’s information. Ensure Service Level Agreements and personal Key Performance Objectives are achieved. All activities and processes must be executed and completed accurately in compliance with rules and regulations, manuals, policies, guidelines, Service Level Agreement, audit and compliance requirements. Perform any administrative tasks in accordance to the set procedures with zero defects. Proactively identifying, researching, and gathering feedback from customers to improve and enhance customer’s experience. Liaise with relevant units and / or departments to resolve issues when necessary. Job Requirements

Degree / Diploma / SPM or other equivalent qualifications. Good communication skills (written and spoken). Ability to listen and assess customer’s concerns. Ability to understand and identify appropriate solutions. Analytical and display initiative to resolve problems. Ability to work in a fast pace and stressful environment. Able to multi-task to take on additional tasks. Able to handle objections from customers. Unlock job insights

Salary match Number of applicants Skills match Your application will include the following questions : Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Have you worked in a call centre before? About Matchlink Sdn Bhd

Human Resources & Recruitment 11-50 employees Incorporated in 1996, Matchlink Sdn Bhd provides recruitment and outsourcing services throughout Malaysia. With a combined total of 30 years of experience in human resourcing, Matchlink has earned a reputation for delivering top-notch candidates and services, and an appreciative clientele, comprising small and medium-size companies and listed companies. Incorporated in 1996, Matchlink Sdn Bhd provides recruitment and outsourcing services throughout Malaysia. With a combined total of 30 years of experience in human resourcing, Matchlink has earned a reputation for delivering top-notch candidates and services, and an appreciative clientele, comprising small and medium-size companies and listed companies. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. What can I earn as a Customer Service Executive

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