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Customer Service

Customer Service

Rafflesia Medical Center Sdn BhdMalaysia
1 hari lalu
Penerangan pekerjaan
  • Greet patients and visitors in a friendly, professional manner.
  • Answer phone calls, provide information, and resolve patient inquiries or direct them to appropriate personnel.
  • Ensure patients are checked in for appointments and verify necessary documentation (ID, insurance, etc.).
  • Address and resolve any patient concerns or complaints promptly.
  • Schedule, confirm or reschedule appointment for patients. Send reminders to patients regarding upcoming appointments.
  • Maintain an accurate schedule for medical practitioners, ensuring no double-booking and efficient time management.
  • Ensure that all relevant forms (e.g., consent, medical history) are completed by patients before seeing medical professionals.
  • To attend and ensure all GLC / Panel patients are properly attended.
  • Ensure hospital image is well preserve by being presentable and professional at all times.
  • Documentation and proper record management of patient registration / appointment related.

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