Retail Cash Desk Support

Overview

Join DHL Express Kuala Lumpur as a Retail Cash Desk Support. Be part of the Insanely Centric Team and a Certified International Specialist. The role focuses on delivering customer-focused service to Retail customers and supporting sales-related activities.

Responsibilities

• To manage and deliver customer-focused service to all Retail customers.
• Generate and send proposals to customers.
• Perform daily outbound calls to customers to follow up on quotations and proposals.
• Guide customers on completing proposals and obtaining relevant documents.
• Open accounts for customers.
• Onboard and guide customers on DHL e-Tools.
• Follow up with customers within SLA on quotations obtained from the CS team.
• Compile Retail data and present to the Retail Manager.
• Liaise with cross-functional teams and partners on training-related topics.
• Liaise with partners on commercial and operational updates.
• Update Service Points data and operating hours.
• Manage and review Google ratings for all Service Points.
• Update Google postings when required.
• Broadcast communications to Retail Service Points and Partners as directed by the Retail Manager.
• Undertake any assignment or special project as determined by the Retail Manager.

Qualifications

Our Offer

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

Job Details

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