Japanese Technology Support

Overview

Join to apply for the

Japanese Technology Support

role at

Accenture Southeast Asia . We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone / Chat and Emails. Responsibilities

Provide first-level technical support to customers in Japanese via phone, email, or chat Troubleshoot and resolve hardware and software issues Document all technical issues and resolutions accurately Escalate complex technical issues to the appropriate team members Assist customers with setup, installation, and configuration of software applications Ensure excellent customer service and satisfaction at all times Collaborate with other team members to improve processes and procedures Fluency in Japanese (both written and spoken) Proven experience in a technical support role (minimum 1 year) Excellent problem-solving and communication skills Strong attention to detail and ability to multitask Technical knowledge of software applications and computer systems Ability to work well under pressure in a fast-paced environment Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus Please submit your resume and cover letter in Japanese for consideration. Seniority level

Entry level Employment type

Full-time Job function

Information Technology and Engineering Industries

Business Consulting and Services

#J-18808-Ljbffr