Credit Officer

Proactively contact customers to negotiate settlement and repayment plans.

Maintain accurate and up-to-date records of all collection activity into the collection system.

Handle recovery of accounts assigned to Collection Agency (CA) and internal accounts.

Follow up with CA and customers for promise to pay and broken promise accounts.

Monitor Collection Agency's performance to ensure that they achieved collection target set.

To prepare assignment of accounts to CA.

Handle customers' questions and complaints.

To prepare settlement proposal and recovery documents / letters.

To elevate unresolved accounts to Assistant Collection Manager and assist in legal proceeding when needed.

Other related or ad hoc tasks as and when assigned by the Management.

Requirements

Diploma / Degree in any field.

At least 1 or 2 years in debt collection role.

Proficient in English and Bahasa Malaysia.

Proficient in Microsoft Excel and Word.

Willing to work in KL. Office location : Menara Tan & Tan (Kuala Lumpur), near Ampang LRT & KLCC MRT.

Working hours : 9.00 am to 5.00 pm (Monday to Friday) and 9.00 am to 1.00 pm (Saturday).

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