Director of Catering

To manage, coach, and guide the Meetings & Events (M&E) team, driving sales effectiveness, staff development, and customer satisfaction as the core of revenue performance. Responsible for achieving monthly budget / forecast targets for Banquet & Catering revenue, ensuring sales excellence, and enhancing Grand Millennium Kuala Lumpur’s profile in the local and international M&E market through proactive client engagement and partnerships with DMCs, PCOs, and related agencies.

Duties & Responsibilities

• Achieve and exceed monthly budget / forecast for Meetings & Events and Banquet & Catering segments.
• Conduct a minimum of 20 weekly sales calls and secure at least 2 new qualified accounts per month.
• Manage a portfolio of 50–60 accounts including corporates, MNCs, embassies, government, PCOs, DMCs, tourism bodies, and KLCC.
• Work with Rooms Sales to maximize room nights, average rates, and revenue from groups, events, and ad hoc bookings.
• Ensure conversion rate from group enquiries meets hotel standards (55%) and evaluate all group bookings based on total hotel revenue yield.
• Oversee RFP process for groups with DOS / DOSM, supporting global sales offices and group bids.
• Develop and monitor group rate levels, forecasts (monthly, 3-month, 12-month), and tactical action plans with DOSM and Revenue Director.

Account & Market Development

Operations & Collaboration

Leadership Skills & Attributes Required

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