Assistant Facilities Management Manager, IPC Shopping Centre

Overview

The overall aim of this position is to support the Facilities Management Manager to lead the co-worker to provide a safe environment, functional and well managed Centre to desirable level for co-workers, visitors and customers to strengthen The Centre's position as the preferred Shopping Centre in our local market. The main purpose of this position is to use your functional and technical expertise to manage the built asset, both building facilities and the Centre in order to create an environment that strongly support the core business of our Shopping Centre including plan, manage and develop maintenance processes with well-defined SSM (Safety & Security Manual); developing a strong business competence that creates value for our customers and co-workers; and establishing a leadership that is able to grow the business through people, guided by our strong company culture and values.

Responsibilities

• Relationship Management : Contribute to our business’ success by ensuring a safe and energy-saving environment and support for the Centre’s sustainable business development and operation excellence. Maintain customer satisfaction with delivery of Facilities Management services and support programs to increase customer satisfaction and ensuring Tenant Satisfaction Index is achieved.
• Compliance : Ensure the compliance of all legal requirements and Ikano Group standard rules and regulations are adhered. Conduct or coordinate relevant compliance monitoring activities (audits, reviews, continuous assessment) and establish new metrics trend reports. Ensure building facilities and asset is comply with Malaysia Energy Commission (Malaysia Suruhanjaya Tenaga) and Electricity Supply Act 1990 under the Regulation 60 Competence personnel requirement. Liaise with utility providers and relevant local authorities on utility services and compliance issues. To ensure timely application and renewal of all required licenses in advance of their expiry to maintain regulatory compliance.
• Facilities Management : Management of the facility operations, energy consumption, maintenance of the facilities infrastructure, buildings, with the aim of being operationally efficient. Develop long and short-term operations maintenance plans. Carry out preventative maintenance of all Mechanical Electrical Plant (MEP) facilities including a strong monitoring regime of condition based maintenance to schedule planned repairs and timely part replacement to ensure the smooth functioning of the plant, equipment and all installations. Oversee the proper maintenance and development of our continuous assessment tool. Responsible in reviewing the tenants design drawings and ensure all electrical supply achieves optimum performance and efficiency. Manage daily / weekly service audit (M&E) with the vendors and subordinate (Specialists). Support in-house BO Chargeman to carry out the operational of electrical systems and isolations procedure on electronic equipment / systems. Conduct faults investigation on electrical / systems and provide actions plans to resolve the faults.
• Strategies and Planning : Meet or exceed set KPI’s; monitor and deliver Action Plans accordingly. Support the Functional Manager in identifying improvement potentials in existing business processes and SOPs to achieve a high level of transactional compliance and in defining for new products or processes, as well as Extraordinary Operational Procedures that embed the compliance requirements. Assisting Facilities Management Manager in budgetary control and analysis for operating expenses (OPEX) and capital expenses (CAPEX). Identify areas of compliance vulnerabilities and provide guidance and develop actions plans to address the said vulnerabilities. Investigate and take corrective actions to overcome technical problems. Develop and implement solutions, troubleshoot on day-to-day operational problems of facilities and building. Commend special efforts and lay the groundwork for further development with constructive criticism.
• Analytics and Administrative : Prepare monthly KPI reports and monthly utilities billing and consumption analysis report. Prepare documentations for tender process including Bill of Quantity (BQ), Vendor Selection Committee (VSC), Vendor Selection Exemption (VSE), Purchase Order (PO), invoices submission on monthly basis. To develop and control the Equipment list of M&E systems and other services inclusive of Fixed Asset. To maintain and update SOP to be align with SSM (Safety & Security Manual) and ITM (Inspection, Testing & Maintenance manual). To prepare, review, and process all vendor contracts and renewals in alignment with procurement standards and regulatory requirements. To process all the invoice and prepare summary submit to finance according to timeline set by finance. To ensure timely processing of all vendor invoices and compile summary reports for Finance submission, adhering strictly to the deadlines established by the Finance team.
• Team Management : Demonstrate strong collaboration and teamwork within the team and other departments within the centre management office. To monitor, delegate and supervise subordinate for the effective work performance and growth opportunities.
• Miscellaneous : Be available for co-workers and managing people related matters. Any other ad hoc duties assigned as when required.

Qualifications

Additional Information

Please apply by 31-July-2025.

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