Customer Service Executive - Mandarin Speaker - Petaling Jaya
Arvion ServicesPetaling Jaya, Selangor, Malaysia13 jam yang lalu
Penerangan pekerjaanMust have SPM or equivalent qualification Must be able to read and speak in Mandarin Must be able to speak in English fluently Strong interpersonal skills and multitasking skills Ability to work in a fast-paced environment Must be able to commute to Ara Damansara Must be able to work on rotational shifts (no night shift is required) KPI Allowance : RM 200 EPF & SOCSO Sick leave Annual leave 5 minutes from Ara Damansara LRT station Office is located next to housing area and a shopping mall. Convenient for outstation candidates Quarterly staff recognition and appreciation stage Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role
Job Overview :
As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product / service information.
This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.
What You Will Do :
- Handle inbound and outbound calls, emails, and service requests
- Provide first-level troubleshooting and dispatch engineers for hardware-related issues
- Assist customers with product guidance, warranty registration inquiries
- Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions
- Accurately record and update cases in CRM, elevate issues as needed and perform follow-ups
- Maintain professionalism and courteous communication to ensure customer satisfaction
- Perform administrative tasks as assigned
What Makes You A Good Fit :
What We Offer :
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Buat amaran kerja untuk carian ini
Customer Service Executive Mandarin Speaker • Petaling Jaya, Selangor, Malaysia
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