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End User Support Analyst
EPS ConsultantsMalaysia15 jam yang lalu
Penerangan pekerjaanGood knowledge of IT infrastructure (LAN, WAN, VPN, IP networks). Experience in desktop hardware and Windows OS (XP, 7, 10) support, MacOS is must including software installations, system preferences, user profiles, and patching Microsoft Active Directory, Windows OS, Microsoft 365 applications, and endpoint protection tools. Minimum 2 years experience in same company . Basic scripting knowledge (e.g., Willingness to occasionally work after hours or travel for site support, if required.
Permanent Role and Fully onsite in Bangsar South office.
Willing to work in fast pace environment and flexible to work extra hours if required.
Salary : RM
Job Responsibility
- Provide end-user and desktop support (hardware, software, and applications).
- Handle support tickets, calls, and ensure issues are resolved within SLA.
- Maintain and troubleshoot system, network, and application hardware / software.
- Manage end-user computing tools (SOE, SCCM, Antivirus, ITAM, etc.).
- Support and maintain servers, storage, switches, routers, and firewalls (L2 / L3).
- Assist with desktop imaging, backup, virtualization, and project tasks.
Requirements :
PowerShell
Batch
etc) to automate common desktop support tasks such as software installation, user management, or log collection.
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Support Analyst • Malaysia
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