CS & Order Management Specialist (Australia Market) - 1 Year Maternity Cover

Overview

Ensuring day-to-day order management activities are executed flawlessly and timely. Works closely with local (Australia / Singapore) customer service to measure customer satisfaction relating to ordering process and delivery management. Responds to customer queries in a timely and accurate way via calls and emails. Builds sustainable relationships of trust through open and interactive communication.

Responsibilities

• Order management including processing of orders, consignment fill up, billing and returns
• Generate backorder report
• Actively notify management on changing needs and recommend process changes to accommodate customer requirements
• Respond to and resolve complex customer complaints
• Work with 3PL / 4PL to ensure on-time service and order delivery to customers; collaborate on projects or initiatives to support business growth or process improvements
• Ensure Customer Service activities are aligned with total Supply Chain strategies
• Participate actively in alignment with and adherence to business objectives, policies and procedures

Job Requirements

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