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Customer Success Executive (HK) Cantonese Speaker
Customer Success Executive (HK) Cantonese SpeakerInfo-Tech System Integrators • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Success Executive (HK) Cantonese Speaker

Customer Success Executive (HK) Cantonese Speaker

Info-Tech System Integrators • Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Main Responsibilities :

  • Conduct proactive outreach and check-ins based on usage data to drive platform adoption and ensure customer success.
  • Monitor customer usage and engagement metrics to identify at-risk accounts and implement targeted retention strategies.
  • Take ownership of customer escalations and coordinate with internal teams (Support & Developers) to ensure timely and effective issue resolution.
  • Collect, analyse, and translate customer feedback into actionable insights to enhance products and services.

Qualifications :

  • Candidate must possess at least a Diploma or Degree in any related field.
  • Minimum 2 years of proven experience in a Customer Success, Customer Experience, or Account Management role, preferably in a SaaS environment.
  • Fluency (verbal and written) in both Cantonese & English to effectively support our Hong Kong market.
  • Exceptional empathy and communication skills, with a focus on maintaining composure and a solution-oriented approach during high-pressure escalations.
  • Data Analysis : Excellent Proficient in Excel / Google Sheets (VLOOKUP, Pivot Tables, data cleaning) for quick customer insights.
  • Problem Solving : Demonstrated ability to quickly analyse complex technical or business problems and formulate creative, accountable solutions.

    • Package :

  • Basic Salary
  • Meal Allowance
  • Annual Leave
  • Medical Leave
  • Medical Benefit and Personal Insurance
  • Accessible to Public Transport (KL Sentral Station)
  • Working Hours : 9 : 00 AM to 6 : 00 PM (Monday – Friday)
  • Off Days : Saturday & Sunday
    • Buat amaran kerja untuk carian ini

    Customer Cantonese • Kuala Lumpur, Kuala Lumpur, Malaysia

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