logistic customer service

Based In PENANG. (5Days Work / Week)

Preferably with experience in forwarding field and computer literate. Able to work independently with less supervision. Good communication skills & able to perform ad-hoc task. Fresh graduate are encouraged to apply.

Responsibilities : -

• Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
• Liaise with warehouse, vendors and overseas / East Malaysia agent for shipment update and movement
• Handle documents & in charge of billing whenever assigned by HOD
• Applicant must be willing to work extra hour and under work stress
• Provide quotation / shipment schedule to customers as requested.
• Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
• Timely preparation of all required documentation during shipment arrangement.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor and analyse customer feedback to improve the customer experience.
• Manage and coordinate with suppliers to ensure they are providing quality and stable services.
• Collaborate with internal teams to fulfill customer expectations.
• Willing to accept any task assigned by management from time to time

REQUIREMENTS :