Senior / Operations Executive, ePension (HK Support) Up to RM5,500

About us :

At ePension, we're driving the future of retirement savings by transitioning the administration process into streamlined, digital platform. We're looking for passionate, detail-oriented individuals to join our team and help us transform how Hong Kong's workforce manages their retirement savings. This is a unique opportunity to be part of a fast-evolving industry and learn from the ground up in a dynamic, supportive environment. Ready to take the first step in your career with us? For Fresh Top Graduates, we will offer you at RM 4,500

What You'll Do :

As an ePension Operation Executive, you'll be at the forefront of the transition to the platform, helping individuals and employers manage their account. You'll play an important role in ensuring that every step of the process runs smoothly, from registration and enrollment to payments and claims.

The Key Responsibilities :

Data Input and Accuracy

• Accurately input transaction applications received. Ensure data entered into the system is correct and complete.

Process Management and Document Verification

Understand and follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management and Enquiries.

Check documents submitted to ensure they are complete and in compliance with the regulations.

Compliance and Quality Assurance

Ensure strict adherence to regulations, internal guidelines, standard operating procedures (SOPs) and service level agreements (SLAs).

Collaborate with relevant team to resolve any discrepancies or issues.

Client Communication and Clarification

Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications.

Provide clear explanations and guidance to clients on how to complete their application.

Issue Investigation and Resolution

Investigate and analyze applications that have been rejected or failed validation.

Identify issues and work with relevant teams to resolve them in a timely and efficient manner.

User Acceptance Testing (UAT)

Participate in User Acceptance Testing (UAT) to validate system functionality and stability.

Work closely with the development teams to identify defects and ensure proper follow-up.

Inquiry Handling

Respond to inquiries regarding to transaction issues, application statuses, account balance and other related matters.

Investigate transaction issues and provide resolutions within the required SLAs.

Document Management

Index and categorize documents to ensure correct and accurate account information is associated with each application.

Perform investigations if an account cannot be located or matched during document indexing.

Payment Processing and Matching

Process payments and ensure they are properly matched with contributions within the required timelines.

Ensure all payment-related tasks comply with internal standards and regulatory requirements.

We are looking for a team member with :

Willingness to adapt and learn in dynamic and transitional environment.

Strong organizational, time-management and problem-solving skills to handle multiple tasks and meet deadlines.

A proactive team player with the ability to work collaboratively.

Excellent command of spoken and written English and Mandarin / Cantonese to effectively communicate with Mandarin / Cantonese-speaking internal or external parties.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

5.5-day work week : Monday to Friday (full day) and Saturdays (half day).

100% work in office. Able to work on shift arrangement.

Perks and Benefits :

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.