Customer Service Executive

Job Highlights -Complimentary stays and staff rates at hotels owned by Shangri-La Group -Basic + allowances + incentives + bonus -On-the-job training (fresh graduates are welcome to apply) Do you want to be part of a business that creates the colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally! How will you feel to be part of a brand known for setting hospitality standards and a career with one of the largest employers in Malaysia? Do you want to be associated with a globally diversified organization that operates with a set standard of values, ethics, and work culture? Very importantly, are you keen to be part of a global contact centre servicing its own customers? If you are looking for a career and not just a job, at Shangri-La, we make that happen! What will you learn and be a part of? -Receive industry-best training that will equip you with soft and technical skills for the role -Gain confidence in meeting and exceeding expectations of our global customers -Get comfortable in handling emails, calls and potentially chats -Be part of our multilingual sales-oriented service team, supporting our customers on their reservations and loyalty program queries -The opportunity to work and grow in a diverse culture [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-shangri-la-shared-services-sdn-bhd-job-customer-service-executive-1]

What are we looking for? -SPM / STPM / diploma / degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply -Ability to converse and write in English and Cantonese -A pleasant personality with good communication skills -Experienced in Windows Operating Systems and typing -A positive attitude and a team player with a passion for delivering world-class customer service -Willing to work in a shift environment (24 / 7 operations) -Ability to work under pressure to meet or exceed set performance standards -Open to candidates who are permitted to work in Malaysia only What's in It for You? -Free stay at any of our Hotels globally (one of a kind in the industry) -5-Day work week (shift based) -Earn an attractive monthly salary up to RM5,000 including meal, shift, transport and language allowances -Discretionary performance-based bonus and incentives -Paid training and career development opportunities -SOCSO, EPF, EIS and medical insurance coverage -Annual preventive health screening