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Senior Customer Success & Account Manager
Capcon AsiaKuala Lumpur, Malaysia9 days ago
Job type
- Quick Apply
Job descriptionOwn and expand a portfolio of enterprise / regional clients in APAC. Deliver tailored success plans, QBRs, and customer advocacy initiatives. Support long-term adoption, client satisfaction, and commercial growth. Work closely with implementation and technical teams (based in Malaysia) to support customised solutions. Lead customer success engagements post-implementation. Serve as the key point of contact for enterprise clients (mainly compliance stakeholders). Drive product adoption, usage, and retention across accounts. Identify up-sell / cross-sell opportunities and manage renewal cycles. Coordinate with internal teams to escalate client needs and support roadmap input. Track client health scores and proactively address churn risks. 8+ years of experience in Customer Success / Account Management / Solution Consulting Proven track record with enterprise / regional clients in SaaS Fluency in Mandarin (required) ; Cantonese a strong plus Commercial mindset with experience in renewals, up-sells, and cross-sells Ability to manage complex relationships with senior compliance / risk stakeholders Experience in AML / KYC / Compliance or Cybersecurity SaaS Background in managing configurable platforms or financial systems Report directly to the Head of Customer Success Remote-first (WFH) with flexibility and regional travel as needed Flexible working hours (peak meetings : 46 PM MYT) 13th month salary
Why is this role exciting?
- Join a globally recognised AI-powered AML compliance platform , headquartered in London.
- Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...)
- Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients.
- Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia).
- Earn up to MYR350k in commission based on performance, with a strong support structure in place.
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Account Manager • Kuala Lumpur, Malaysia
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