Customer Success Specialist

We are looking for a Customer Success Specialist to manage client relationships, ensuring a seamless and value-driven experience. This role is similar to an Account Manager, focusing on customer retention, satisfaction, and growth. The job responsibilities includes :   -Manage day-to-day communication between the client and the team. -Develop and execute corporate wellness campaigns and events that integrate seamlessly with the clients’ broader corporate wellness strategy. -Work with other internal departments in order to execute against the client’s corporate wellness strategies, events, and campaigns. -Interact and collaborate with clients, suppliers, and partners on various projects that tie into the client's corporate wellness objectives. -Build and maintain a close relationship with new, potential or existing clients. -Identify upsell and cross-sell opportunities to drive revenue growth. -Prepare and present regular reports on account performance and opportunities.  [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-engage-life-job-customer-success-specialist-0]

• 1-2 years of experience in customer success, account management, or a client-facing role. -Fresh graduates are recommended to apply -Strong problem-solving, communication, and relationship management skills. -Ability to analyse client data and develop action plans to improve retention. -Self-motivated with the ability to work independently and collaboratively. -A customer-oriented attitude. -Excellent communication and negotiation skills. -Ability to work well with a team.