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Senior Customer Service

Senior Customer Service

Sinaran Forwarding & Shipping Sdn BhdKlang, Selangor, Malaysia
9 hours ago
Job description

Requirements

(Shipping & Forwarding Line)

  • Minimum 3-4 years of experience specifically in Shipping or freight forwarding company environment is MUST.
  • Written and spoken language proficiency in Mandarin and English (mainly deal with Mandarin-speaking clients and China agents)
  • Candidates must possess at least Diploma
  • Ability to communicate effectively and good working relationship with 3PL's, transporters, vendors, shippers and forwarding agent.
  • Matured candidate with own transport.
  • Good knowledge in computers and MS Office application with intermediate level
  • Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
  • Skilled in procurement, supplier sourcing, and negotiation, successfully managing multiple shipping lines and projects to secure competitive terms and ensure efficient operations.
  • Ability to work under pressure and meet deadlines with trustworthy / integrity is required.
  • Strong customer service orientation and commitment to ensuring customer satisfaction
  • Start immediately or in short period is preferred.

Responsibility

  • Manage international shipment by liaising with supplier and forwarders for cargo readiness and shipment schedules.
  • Interface with internal / external freight forwarders, logistics providers, customs brokers, and other functional areas to coordinate incoming and outgoing shipment.
  • Able to handle Imp + Exp (FCL / LCL) and all shipment documents.
  • Well versed in Import / Export documentation.
  • Provide all matters of customer satisfaction service includes bookings, enquiries, and requests.
  • Handle full set of shipping documentations-invoices, packing list, bills of lading, certificate of origin etc.
  • Track job progress and coordinate with all related departments to ensure the job completion with periodic daily and monthly reporting.
  • Provides information by collecting, analyzing, and summarizing data and trends.
  • Responsible for collection of payments in compliance with due dates.
  • To provide necessary support and aftersales service to customer.
  • Prepare proposals / quotations to customers and follow up closely with the customers to turn them into actual sales.
  • Benefits

  • Working - Monday to Friday
  • Car Park Subsidy
  • KPI Incentive
  • Lucrative Commission Opportunities
  • Local and Oversea Networking Opportunities
  • Company trip and outing
  • Career and Personal Improvement Training
  • Great self-development not limited to career through the business opportunity provided
  • Enjoying social time with sports activities and team building
  • Medical Leave Annual Leave
  • EPF,SOSCO, EIS
  • Create a job alert for this search

    Customer Service • Klang, Selangor, Malaysia

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