senior customer service

FCL Export Booking – ensure that bookings are placed with the carrier nominated by Customs or the CCP. Diligently monitor and follow up until the shipment is confirmed Shipped-On-Board

Customer's SOP full compliance – Adhere strictly to all customer-specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.

Possess through knowledge of the process flow and export procedures for FCL, including a comprehensive understanding of all necessary shipping documents required for FCL exports.

Collaborate closely with the Head of Department to fulfil all departmental job requirements – both implied and explicitly stated with enthusiasm, timeliness, and a proactive approach.

Job Type : Full-time

Pay : RM4, RM5,000.00 per month

Work Location : In person