IT Support Engineer

IT Support Engineer

Department : IS - Service Delivery

Employment Type : Permanent - Full Time

Location : Malaysia / Kuala Lumpur

Reporting To : IT Operations Manager, APAC

Compensation : RM4,500 - RM6,500 / month

Description

The IT Support Engineer is responsible for resolving incidents and fulfilling Service Requests. Ensuring that they follow predefined processes, procedures and guidelines to meet customer needs.

The IT Support Engineer position is an exciting opportunity that has been created due to ongoing expansion of our office in Malaysia. Working with best of breed technologies in a fast paced, vibrant working environment, the position offers a great opportunity to build and develop new skills, as well as opportunities to work with colleagues abroad on technology-based projects.

Key Responsibilities

• Using ITSM platform ServiceNow for the resolution of Level 2 Incidents and fulfilment of Service Requests within SLA.
• Installing, configuring, diagnosing, repairing, maintaining and upgrading of all IT hardware and supporting applications to ensure optimal performance whilst managing stakeholders’ expectations.
• Administration and support of Windows 10 / 11, MS Azure Suite including Entra, Defender, Autopilot etc., PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony, Oracle JDEdwards and other Oracle cloud-based apps.
• Managing and maintaining accurate IT hardware, software and licence data for all assets under their remit.
• Working with vendors to ensure services and assets are available and delivered in a timely manner.
• Working with Dell hardware and peripherals including imaging and support of both onsite and remote field-based devices.
• Ordering, setup and support of Apple and Android devices.
• Administration of local Printer and Video conferencing solutions.
• Support of Infrastructure Management team to ensure server, communication, and infrastructure work is carried out, and hardware maintained.
• Testing and updating of local Disaster Recovery plans in line with business needs.
• Defining and executing improvement actions; documenting IT technical guides and contributing to reporting statistics as required.

Supporting local, regional, and global IT and Information Security projects as required.

Skills, Knowledge & Expertise

REQUIRED EXPERIENCE AND QUALIFICATIONS

REQUIRED SKILLS AND COMPETENCIES

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