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uob customer service executive

uob customer service executive

Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia
20 jam yang lalu
Penerangan pekerjaan

Position : UOB Bank - Customer Service Executive

Working Location : Kuala Lumpur (Walking Distance to Train Station)

Working Hours : 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type : 6 months contract (renewable / convertible to Permanent based on Performance)

Reporting Date : September 2025

Salary : RM 2,500 - RM 3,000

Benefits :
  • Paid Leave
  • Hospitalization Leave
  • Medical Leave
  • Medical Coverage
  • Statutory Contribution
  • Paid Training
  • Leading to becoming bank's permanent staff (based on performance)
  • Performance Bonus
  • Job Descriptions :

    • Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
    • Identify customers' needs, clarify information, research every issue, and provide solutions and / or alternatives.
    • Maintain the accuracy of all data and verify the same for all customer services.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Keep records of all conversations in our call center database in a comprehensible way.
    • Frequently attend training to improve knowledge and performance level.
    • Job Requirements :

    • Diploma / Degree in Customer Service Management or any equivalent.
    • Minimum 1-year of contact center experience is preferred.
    • Excellent command of English and Bahasa Malaysia both spoken and written.
    • Ability to handle high call volumes in a fast-paced environment.
    • Comfortable working under pressure and managing stressful situations professionally.
    • Candidate must be able to attend the interview immediately and start on 17th September 2025 (in case shortlisted).
    • Fresh Graduates are encouraged to apply.
    • Fully vaccinated with Covid-19 Vaccination.
    • Only shortlisted applicants will be notified.

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