R- Customer Service Executive

Job Responsibilities :

• Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans
• Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system
• Handle flexible benefits claims from end to end—verifying documentation, coordinating with employees or HR for missing details, and assessing claims for accuracy and fraud risk
• Manage, resolve, and close customer complaints and feedback, as well as handle employee inquiries related to claims adjudication
• Ensure timely follow-up with both internal and external stakeholders on pending cases to provide swift resolution
• Perform ad-hoc tasks as assigned by management

Requirements :

To facilitate the process, please ensure the following details are included in your resume :

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Kindly note that only shortlisted candidates will be notified.

Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number : JTKSM 1252

Job Type : Full-time

Pay : RM3, RM4,500.00 per month

Benefits :

Language :

Work Location : In person