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SME Customer Service Officer

SME Customer Service Officer

Agensi Pekerjaan Bits Talent Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
18 jam yang lalu
Penerangan pekerjaan

Job Descriptions :

  • Responds to live chats and social apps professionally and answer customers' enquiries.
  • Ensure proper follow up on customers' request via calls, live chats or social apps when required.
  • Acquire detailed knowledge, understand the operation, and collaborate with required parties and department to resolve customer issue and promote good customer experience.
  • Handle customer complaints, to provide appropriate solutions and alternatives within the time limit.
  • Providing customized and personalized to each customer.
  • Listen to customer feedback, provide analysis on the root cause and channel the feedback to related department.
  • Be part of the team contributing on premium services by reporting on daily incident, customer behaviours and trends.
  • Acquiring a thorough understanding of key customer needs and requirements
  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
  • Perform customer retention and service recovery whenever required.

Job Requirements :

  • Minimum of 3-years' experience in any customer service industry, preferable in a virtual environment or 2-years' experience in SME (subject matter expert) / premium / VIP customer servicing.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Creative thinking and problem-solving skill.
  • Agree to sign a confidentiality agreement to protect customer and company benefits.
  • Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
  • Ability to read and write in English, Bahasa Melayu and Mandarin.
  • Able to work on 24 / 7 rotating shifts, including weekends and public holidays. 5 days, 9 hours per week schedule. Shift rotation every month :

    6am - 3pm

  • 12pm - 9pm
  • 3pm - 12am
  • 6pm - 3am
  • 9pm - 6am
  • What you will gain :

  • A platform to grow and learn, to demonstrate your skill and talent.
  • Be a part of a people focused company.
  • Chance to participate in multiple learning and development program.
  • Career path to grow each employee to future leader.
  • Remuneration package :

  • Basic salary
  • Shift allowance
  • Language allowance
  • KPI incentive
  • Performance bonus
  • Attractive benefits
  • Buat amaran kerja untuk carian ini

    Customer Service • Petaling Jaya, Selangor, Malaysia

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