Customer service officer-Aviation

Urgent Requests Management :

Handle incoming urgent requests from airlines for component delivery.

Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations.

Inventory Coordination :

Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.

Challenge customers on their needs when necessary.

Customer Communication :

Efficiently manage communication with both internal and external customers.

Maintain daily communication with customers, answering queries professionally and promptly.

Backlog Management :

Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.

Evaluate root causes for orders exceeding service level lead times.

Internal Meetings :

Manage internal meetings, including backlog review and operation drumbeat.

Parts Sourcing and Shipping :

Ensure required parts for aircraft are sourced and shipped according to contract.

Maintain contact with all involved parties throughout the process.

Documentation and Accuracy :

Document actions taken, ensuring accuracy and attention to detail.

IT Tools Management :

Effectively manage various IT tools and FHS IT systems.

Record all milestones in the systems correctly and maintain accurate data.

Process Improvement :

Highlight issues and contribute to process improvement through proper escalation within the management team.

Supply Chain Health :

Detect and document abnormal status in the supply chain.

Drive responsible stakeholders to resolve issues promptly.

Customer Requirements :

Ensure contract customer requirements are processed timely and high-quality customer service is delivered

Job Type : Full-time

Pay : RM3, RM3,600.00 per month

Benefits :

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s) :

Experience :