customer service executive

About the role

We are seeking a driven and customer-focused Customer Service Executive (Shipping) to join our dynamic team at Greenworld Shipping Sdn Bhd, based in Klang, Selangor. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients in the freight and cargo forwarding industry.

Job Scopes :

• Handle inbound customer inquiries and requests via phone, email, and other communication channels in a professional and timely manner
• Assist customers with the coordination and tracking of shipments, providing regular updates on the status of their deliveries
• Respond to customer complaints and concerns, working to resolve issues efficiently and to the customer's satisfaction
• Collaborate with the logistics team to ensure smooth delivery of shipments and provide customers with accurate information
• Maintain detailed records of customer interactions and shipment details
• Identify opportunities to enhance customer experience and suggest improvements to processes and procedures
• Provide support for other administrative tasks as required

Job Requirements :

BENEFITS :