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Officer, Customer Service
Central Plaza I-City Real Estate Sdn BhdShah Alam, Selangor, Malaysia5 jam yang lalu
Penerangan pekerjaanDeal directly with customers either face-to-face, telephone or electronic channels. Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items). Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers). Manage customer-related campaign and programmes (e.g., games / redemptions). Record and process enquiries, feedback, complaints, applications and requests via established forms, databases, and systems. Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure. Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference. Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers. Liaise with Safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available in needs. Manage marketing inventory and perform stock-take exercise to ensure the inventory database is updated and reliable for reference. Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team. Allowances : grooming & shift Contractual bonus (13th month salary) Performance-based bonus Performance-based salary increment Entitled to all gazetted public holidays in Selangor (18 days) Dental coverage Medical outpatient (inclusive dependants) Insurance Group Hospitalization & Surgical (GHS) (include dependants) Insurance Group Term Life (GTL) Insurance Group Personal Accident (GPA) Prolong medical leave – critical illness Examination leave Marriage leave and gift (first legal marriage) Maternity / Paternity leave Childbirth gift Compassionate leave (hospitalization & death of immediate family) Funeral support (include immediate family) Additional leave Dental insurance Free parking Health insurance Parental leave Are you a proficient user of Microsoft Office (Word, PowerPoint & Excel) for recordkeeping and reporting purposes? This role will perform physical activities such as mall walk, to support marketing campaigns and events, storage and cleaning, et cetera. Are you physically fit for this role? Do you willing to work in rotational shift including weekend and public holiday? Malaysian Special Skills Certificate (Preferred) face-to-face customer service : 1 year (Preferred) conversational English (Required)
Job Requirements
- Fresh graduate, preferably Certificate / Diploma / Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM / STPM) will be considered.
- The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
- Good interpersonal communication, especially in English (Spoken and written).
- IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
- Team player and eager to learn new things in the shopping centre industry.
- Able to work in rotational shifts and on public holidays.
Primary Responsibilities
What could we offer to you?
Job Types : Full-time, Permanent, Fresh graduate
Pay : RM1, RM2,400.00 per month
Benefits :
Application Question(s) :
Education :
Experience :
Language :
Expected Start Date : 11 / 30 / 2025
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