HOTEL DUTY MANAGER

About the role

Mercure Kuala Lumpur Glenmarie is seeking an experienced Hotel Duty Manager to join our dynamic team in Shah Alam, Selangor. As a Hotel Duty Manager, you will play a crucial role in overseeing the smooth and efficient operation of the hotel, ensuring an exceptional guest experience. This full-time position will have you leading the front office and guest services team, while also contributing to the overall strategic direction of the hotel.

What you'll be doing

Manage the daily operations of the front office, including reception, concierge, and guest services.

Oversee the check‑in and check‑out process, ensuring a seamless experience for all guests.

Respond to guest inquiries, complaints, and concerns in a timely and professional manner.

Coordinate with other departments to ensure the efficient delivery of hotel services.

Manage and supervise the front office team, including scheduling, training, and performance management.

Contribute to the development and implementation of hotel policies and procedures.

Assist in the preparation of reports and data analysis to support decision-making.

Represent the hotel and engage with external stakeholders, such as travel agents and corporate accounts.

What we're looking for

Minimum 3 years of experience in a similar Hotel Duty Manager or Front Office Supervisor role.

Strong understanding of hotel operations, including front office, housekeeping, and food and beverage.

Excellent communication, interpersonal, and customer service skills.

Ability to lead and motivate a team, with a focus on training and development.

Proficient in using hotel management software and Microsoft Office suite.

Fluency in English and Bahasa Malaysia; additional languages are a plus.

A passion for the hospitality industry and a commitment to delivering exceptional guest experiences.

What we offer

At Mercure Kuala Lumpur Glenmarie, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive remuneration, opportunities for career advancement, and a range of benefits, including health insurance, retirement contributions, and discounted hotel stays. Our company culture encourages work‑life balance, teamwork, and continuous learning.

About us

Mercure Kuala Lumpur Glenmarie is a modern, upscale hotel located in the heart of Shah Alam, Selangor. As part of the Accor Group, we are a globally recognised brand known for our exceptional hospitality and commitment to guest satisfaction. Our hotel features 229 well‑appointed rooms, a variety of dining options, and extensive meeting and event facilities. We pride ourselves on our dedication to sustainability and our contribution to the local community.

If you are excited about this opportunity and believe you have the skills and experience to excel as a Hotel Duty Manager, we encourage you to apply now .

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