Redemption Operation Executive

Responsibilities

• End to end redemption campaigns setup and execution.
• Liaise with product managers on campaign mechanics and specifics (e.g. duration, sales forecast, etc.).
• Perform documents (e.g. receipts) validity check in redemption system and process accordingly.
• Report dubious claims (e.g. bulk redemptions via same account). Investigate dubious redemption claims with relevant parties (decide to approve or reject).
• Email support for customers in case of any redemption issues.
• Escalate issues to business teams or delivery teams for follow-up.
• Escalate non redemption-related emails (e.g. warranty for premiums, faulty premiums) to respective teams for follow-up.
• Monitor daily redemption submission status.
• Reporting on redemption campaigns performance (e.g. run rate, by retailers, campaigns).
• Serves as single point of contact for all redemption related matters.
• Discuss and propose resolutions with relevant stakeholders for exception cases (e.g. gift item out of stock, late submission of redemptions, etc.).
• Work with technical teams on system enhancements (e.g. confirm requirements, testing, etc.) requested by stakeholders.
• Support preparation for updates / reports to management.

Requirements

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