Contact Center Operations Manager — People & Performance

An established industry player is seeking a dynamic operations leader to manage large teams in a fast-paced environment. This role emphasizes exceptional people management and operational excellence, ensuring compliance with service level agreements while fostering a positive work culture. The ideal candidate will have extensive experience in the BPO / ITES sector and a passion for enhancing user experiences. Join a forward-thinking organization where your leadership can make a significant impact on both team performance and client satisfaction. If you thrive in dynamic settings and are eager to drive positive change, this opportunity is perfect for you.

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