Talent.com
Customer Support

Customer Support

Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Responsibilities

  • Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.
  • Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.
  • Conduct friendly communication with players, respond to game inquiries, and deal with user complaints.
  • Collect and summarize players' suggestions on game products, provide timely feedback to players once got confirmed.
  • Conduct user research on game product through questionnaires or online communication.
  • Support service localization incl. FAQ, email, script etc. (from English or Chinese to Indonesian / Malay）

Requirements

  • Native in Indonesian or Malaysian, bachelor or above degree; profiency in English or Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
  • Passion in games and preferably have a good understanding of moba / FPS games. Total game hours and expertise level will be a plus.
  • Excellent communication skills, high empathy level, ability to understand the player's feelings and give them care and support; Be responsible for player requests and give timely reply.
  • Job experience in customer service or game industry will be highly preferred.
  • Competency in MS office incl. word, excel etc

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