Customer Service Executive

Job Duties / Responsibilities :

Attend to customers' enquiries, quotations, complaints & other customer's related services.

Price verification with sales persons (Standard Price, Special Price & Discount Price).

Process Sales Order after receiving PO from customers promptly.

To ensure deliveries / shipments are being delivered on-time (OTD) & in agreed quantities.

To ensure strict adherence to Credit Control procedure.

To act as ad admin & receptionist at showroom.

To actively engage with Customer, Sales & Operation Team with regards to the status of Open POs, Sales Orders, Deliveries, Stock Availability & Credit Status.

Monitor delivery from 3rd party / inter-company vendors in order to fulfil customers' order.

Work in accordance to Company's Standard Operation Procedure & Policy.

Maintain and update customer listing in company's ERP system.

Other tasks as assigned by Management from time to time.

Required Skills / Abilities(include Education,Working Experience,skill and so on) :

Candidate must possess Bachelor's Degree or Diploma related to the position.

Minimum 2 years of working experience (prior customer service experience in manufacturing, trading, industrial or logistic sector is a plus)

Able to work independently and under pressure.

Strong communication skills required.

Computer-literate.

Good team player.

Organized & tidy paperwork (i.e., new transactions, forms, applications and requests).

Positive & pro-active attitude in following-up and resolving issues.

Work location : PUCHONG