Customer Support Executive

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Responsibilities we entrust you with : Act as the first point of contact for Singapore merchants, providing timely and effective support via

email, phone calls, and WhatsApp . Manage and resolve

fault calls

and incident reports by coordinating with internal teams to ensure smooth resolution. Accurately log, track, and update all merchant interactions in the support system. L1 Troubleshoot technical and operational issues, escalating complex matters as required. Proactively follow up with merchants to provide updates and confirm resolution of issues. Collaborate with cross-functional teams (technical, operations, account management) to ensure seamless merchant support. Participate in regular team meetings and training sessions to stay updated on product knowledge and support procedures. What matters in this role : Diploma / Degree in Business Administration, IT, or related field. At least

1–3 years of experience

in customer support, preferably within

payments, fintech, or banking industry . Strong communication skills in

English

& Mandarin

(written and verbal); ability to communicate clearly and professionally with merchants. Technical aptitude with the ability to understand and troubleshoot payment solutions. Strong problem-solving skills with the ability to work under pressure in a fast-paced environment. Customer-oriented mindset with patience, empathy, and a positive attitude. Willingness to work in rotational shifts, including weekends and public holidays, if required. What we Value in Our people You take the shot : You Decide Fast and You Deliver Right You are the CEO of what you do : you show ownership and make things happen You own tomorrow : by building solutions for the clients and doing the right thing You sign your work like an artist : You seek to learn and take pride in the work you do About Pine Labs Malaysia Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions. Seniority level

Entry level Employment type

Full-time Job function

Customer Service

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