Customer Service Executive

Responsibilities

• Handle all inbound calls.
• Provide assistance through Live Chat support.
• Reply promptly to Customer's Emails.
• Follow up with customer's support requests through Web or Self-Care in a timely manner from general inquiry to technical assistance.
• Escalate the customer's issues to higher level whenever necessary.
• Maintaining high standard of professionalism, quality and discipline at all time and adhering to assigned schedule
• To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time.