Team Lead

Team Lead - Japanese (Chat Support)

Job Summary :

We're seeking an experienced Team Lead to manage a team of Japanese-speaking content moderators in Kuala Lumpur, Malaysia.

Key Responsibilities :

Manage a team of 15-25 members

Understand and implement process SLAs

Review user flagging reports regarding website content

Train and evaluate team members

Ensure team participation in organizational initiatives

Communicate effectively with clients to resolve issues

Manage team performance, provide feedback, and drive continuous improvement

Requirements :

Diploma or Bachelor's degree with at least 1 year of team lead experience in content moderation or customer service

Fluency in Japanese and English

Excellent verbal and written communication skills

Ability to work in rotational shifts

Good Excel skills and reporting knowledge

Willingness to drive continuous improvement in processes

What We Offer :

Competitive salary (up to RM 12,500) + KPI bonus (RM night shift allowance

Permanent job opportunity

Relocation expenses and paperwork handled by the company

How to Apply :

If you're a motivated and experienced team leader looking for a new challenge, please apply now