Voice & Imaging Support Engineer
Sperton Global ASKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaan5-7 years of hands on application support experience in the banking industry Independent, proactive and self-starter with excellent interpersonal and communication skills. Strong analytical and good problem-solving skills. Ability to work in a fast-paced and team-oriented environment. Experienced or willing to work on 24x7 on-call support roaster Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix / Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting Knowledge Avaya Unified Communication systems application support Good understanding of ITIL 4 methodology
Posting Date : 13 Jan 2025
Location : Kuala Lumpur, Wilayah Persekutuan, MY, 59200
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities : business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
- Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
- Supporting during business hours and 24x7 on-call support
- Provide Level 2 support on user query / requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
- Be proactive to identify any potential risk in production environment and flag that to development team or users
Job Requirements
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
Job Title : System Engineer Voice Data Support.Deployment, installation, testing and commissioning of systems and parts in customers premises.
To carry our preventive and corrective maintenance....Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
(A) System Engineer (Voice Data Support)
Upscale Sdn BhdKuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Associate Customer Support Engineer
Telesign Corp.Port Klang, Port Klang, Malaysia We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team.The Customer Support Engineer role works with our customers as well as with our internal teams on tro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Lead Technical Support Engineer (Contract On-site)
TapwayPetaling Jaya, Selangor, Malaysia This job is a Senior Technical Support Engineer where you'll ensure smooth operations of an AI-driven system at a busy mall.
You might like this job because it offers a vibrant work environment, gre...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Cloud Support Engineer
iSoftStoneKuala Lumpur, Kuala Lumpur, Malaysia SoftStone – Federal Territory of Kuala Lumpur, Malaysia.Job opening overview and location : Federal Territory of Kuala Lumpur, Malaysia.
Handle technical issues of customers regarding Alibaba Cloud a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Support Engineer
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia Manage and resolve support tickets raised.Oversee and verify automated batch jobs running overnight.Generate and validate start-of-day (SOD) files to ensure systems are prepared for trading and ope...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
HPC / AI Solution Architect
Hewlett Packard EnterpriseKuala Selangor, Kuala Selangor, Malaysia Remote / teleworker role; you will primarily work from home.Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We focus on connecting, protecting, a...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Contribute to AI Voice Technology (Project Mavena); Malaysia (Cantonese (Yue Chinese))
AppenKlang City, Selangor, Malaysia Contribute to AI Voice Technology (Project Mavena); Malaysia (Cantonese (Yue Chinese)).Join the CrowdGen team as an Independent Contractor for Project Mavena.
We are seeking native Cantonese speaker...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Cloud Solution Architect
TechminfySeremban, Negeri Sembilan, Malaysia Kuala Lumpur, Malaysia | Posted on 01 / 09 / 2023.Minfy isa born-in-the-cloud company and is among the fastestgrowing cloud consulting companies inIndia.
Weput customers first, are outcome driven, help ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Machine Learning Engineer (Contract)
career.ioSeremban, Negeri Sembilan, Malaysia We’re rapidly growing and looking for driven and customer‑obsessed professionals to help our team revolutionize the career‑services industry.
Through our community of career experts and data insight...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Voice Support – Arabic Speaker
CognizantKuala Lumpur, Kuala Lumpur, Malaysia Associates will make an outbound call and review all the attributes provided following Policy accordingly.Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
SUPPORT ENGINEER
Netpoleon MalaysiaPetaling Jaya, Selangor, Malaysia Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.Billion Dollar Revenue company.
With offices in Singapore, Australia, Cambodia, In...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Audio Video Support Onsite Engineer – Bukit Jalil, Kuala Lumpur, Malaysia 57000
Axiom TechnologiesKuala Lumpur, Kuala Lumpur, Malaysia Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.
We are seeking a dedicated and skil...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Service Engineer - Negotiation Support engineer
Siemens EnergyPetaling Jaya, Selangor, Malaysia Service Engineer - Negotiation Support engineer.Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, our technology is key, but our people make t...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Engineer
VirtuozzoKuala Lumpur, Kuala Lumpur, Malaysia Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently an...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Solution Sales Engineer
Beijing Foreign Enterprise Management Consultants Co.,Ltd.Kuala Lumpur, Kuala Lumpur, Malaysia On behalf of Huawei, a world-famous ICT Company, we are looking for.Working closely in sales team to understand customer’s requirement, business environment and formulate project win strategies and...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Technical Support Engineer
Park Place TechnologiesKuala Lumpur, Kuala Lumpur, Malaysia Technical Support Engineer (Internally known as "Area Operations Engineer" ).The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Support Engineer
AvepointKuala Lumpur, Kuala Lumpur, Malaysia We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service.You will ha...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Support Engineer
ZEONIQShah Alam, Selangor, Malaysia We are a team of very experienced developers providing cloud-based Software-as-a-Service (SaaS) point of sales solutions, focusing on F&B and retail industries.
Address customer inquiries promptly a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu