Customer Service Banking

Overview

2 days ago Be among the first 25 applicants This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Responsibilities

Educate customers on self-service options and the use of automated banking channels. Conduct call-backs for transaction confirmations and follow up for supporting documents when required. Clarify customer needs, analyze issues, and provide appropriate solutions. Perform specified Know Your Customer (KYC) tasks in compliance with internal policies and guidelines. Ensure all customer interactions are documented accurately in the system. Work closely with internal teams to support seamless banking operations and maintain compliance standards. Maintain a high standard of customer satisfaction and professionalism at all times. Qualifications

Fluent in English and Mandarin, with excellent written and verbal communication skills. Education level : SPM and above. Able to work in a 24 / 7 rotational shift environment. Proven ability to build strong customer rapport and deliver excellent service. Experience in banking or financial institution customer service will be an added advantage. Strong problem-solving skills with a willingness to learn and improve. Fresh graduates are encouraged to apply. Job Benefits

EPF / SOCSO / EIS Annual Leave Medical Leave 5 Working Days Nearby Public Transport Additional Details

Seniority level : Associate Employment type : Full-time Job function : Finance Industries : Human Resources Services Referrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x Get notified about new Customer Service Specialist jobs in

Petaling Jaya, Selangor, Malaysia .

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