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Support Engineer
Fathopes EnergySelangorMalaysia, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanPrevious experience in a technical support, IT helpdesk, or IT technician role. Familiarity with office IT setups : routers, switches, DNS settings, Wi-Fi, and network troubleshooting. Hands-on knowledge of Google Workspace (Admin Console, Gmail, Drive, etc.). Experience using ticketing systems like Freshdesk (or similar). Basic knowledge of SQL or ability to check logs / query databases is a plus. Strong problem-solving skills and ability to handle multiple issues calmly and efficiently. Good communication skills and ability to support non-technical users. Experience supporting web systems or cloud platforms (e.g., cPanel, Azure, or AWS). Knowledge of email authentication (e.g., SPF / DKIM). Exposure to remote support tools and device management systems. Stable, full-time role based in Shah Alam. Hands-on experience across systems, networks, and cloud tools. Join a mission-driven team in the sustainability industry. Opportunities to grow into system admin, cloud support, or infrastructure roles.
What You’ll Be Doing
- Maintain and optimize Microsoft Azure cloud infrastructure (VMs, storage, App Services, Networking, DNS).
- Maintain cloud services such as MailGun , and Google Firebase .
- Provide day-to-day technical support for hardware, software, network, and system issues in the office.
- Troubleshoot and support : Office hardware (laptops, printers, network devices); Internet and local networking; Internal systems, websites, and Google Workspace (Gmail, Drive, etc.); DNS and domain-related issues; System issues reported by users.
- Manage and respond to support tickets via Freshdesk .
- Perform routine system checks, updates, and maintenance.
- Escalate complex issues to the relevant tech teams and follow up to resolution.
- Maintain technical documentation and inventory of devices.
- Maintain and support relational databases ( MSSQL , MySQL ) including performance tuning and disaster recovery.
- Oversee backups , recovery plans, and infrastructure security policies.
What We’re Looking For
Bonus Skills (Nice to Have)
Why Work With Us?
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