Service Delivery Coordinator, Financial Solutions

Service Delivery Coordinator, Financial Solutions

This role will be responsible to coordinate the Financial Solutions service execution at a global level.

Main responsibility is to work cross-functionally and cross-regionally involving required Regions, Functions and Cencora business units – to manage Financial Solutions end-to-end process.

Financial Solutions include Importer of Record (IoR), Exporter of Record (EoR), Enhanced liability among other solutions.

Responsible for processing Financial Solutions service requests such as Request for Information, Request for Proposal and Request for Quotation.

Support key stakeholders (sales, legal, customer service, operations, depots, billing among others) with Financial Solutions’ internal guidelines, requirements and processes.

Support sales and legal teams with Financial Solutions’ (Indemnity) Agreements.

Control, maintain and update all Financial Solutions service requests, Indemnity Agreements, and rates in the corresponding Financial Solutions’ Service Request Smartsheet.

Partner with finance and billing teams to ensure Financial Solutions’ services are billed correctly and on time.

Generate and review Financial Solutions’ monthly reports to verify fee types, quantity of inbound shipments, customers, clinical trial protocols and ensure accurate billing to customers with no revenue leakage.

Manage Financial Solutions’ demand and prioritize pipeline activities to drive revenue growth.

Assist the Senior Manager – Financial Solutions in developing the service and expanding it to other regions and countries.

Provide assistance in creating and updating Global SOPs and country-specific Work Instructions.

Provide support in developing training materials for the service and lead training sessions as needed.

Create, maintain and update an internal Master Database for the service per commodity / region / country (Northern, Central, and Eastern Europe / Europe, the Middle East and Africa / Northam / Latin America / Asia Pacific).

Keep the Financial Solutions SharePoint and Mailbox organized and up to date.

Requirements :

Have 5 years of experience in import operational processes with a strong understanding of import regulations, import requirements and customs compliance. Experience in global logistics or supply chain management.

Excellent presentation skills and strong written and verbal communication skills.

Excellent Word, Excel, PowerPoint, and data management skills.

Demonstrated analytical and problem-solving skills.

Strategic thinking skills : able to generate ideas and opportunities and turn them into successful results.

Strong customer-service orientation.

Able to adapt to change.

Ability to handle unexpected problems under pressure.

Experience in pharmaceutical supply chain operations.

Proficiency in managing clinical trial supply and logistics is highly desirable but not required.

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?

Perks and benefits

Medical Dental Vision Training, Flexi, Staff engagement activities

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