recovery manager

Key Responsibilities :

Developing and Implementing Strategies :

Creating and executing collection strategies to minimize bad debt and maximize recovery of outstanding balances.

Team Management :

Leading, motivating, and mentoring a team of collection agents to achieve performance targets.

Compliance :

Ensuring all collection activities adhere to relevant laws, regulations, and company policies.

Monitoring and Reporting :

Tracking key performance indicators (KPIs), analyzing collection metrics, and generating reports for management.

Escalated Cases :

Handling complex or escalated collection cases, including negotiation and potentially legal action.

Process Improvement :

Identifying opportunities to improve collection processes and efficiency.

Liaison :

Collaborating with legal, finance, and other relevant departments on collection-related matters.

Customer Relationship Management :

Maintaining positive customer relationships while pursuing debt recovery.

Required Skills :

Leadership and Management : Ability to lead, motivate, and manage a team effectively.

Communication : Excellent verbal and written communication skills for interacting with debtors and team members.

Analytical Skills : Ability to analyze data, track KPIs, and identify areas for improvement.

Problem-Solving : Ability to handle challenging collection cases and find effective solutions.

Negotiation : Strong negotiation skills to reach agreeable payment plans with debtors.

Knowledge of Collection Laws : Understanding of relevant regulations and compliance requirements.

Job Types : Full-time, Permanent

Pay : From RM3,500.00 per month

Benefits :

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Expected Start Date : 09 / 01 / 2024