customer relations officer

About the role

Rolex Malaysia Sdn. Bhd. is seeking a dedicated and customer-focused Customer Relations Officer to join our dynamic team. As a full-time employee, you will play a pivotal role in delivering exceptional customer service and ensuring the satisfaction of our valued clients.

What you'll be doing

• Providing prompt and courteous assistance to customers through various communication channels, including phone, email and in-person interactions
• Resolving customer inquiries, concerns and complaints effectively and efficiently
• Maintaining detailed records of customer interactions and ensuring accurate documentation
• Identifying opportunities to enhance the customer experience and proposing improvements
• Collaborating with cross-functional teams to ensure seamless service delivery
• Adhering to company policies and procedures to ensure compliance

What we're looking for

What we offer

At Rolex Malaysia Sdn. Bhd., we value our employees and strive to provide a supportive and rewarding work environment. As a member of our team, you can expect :

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.