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Customer Relations Executive
Sri Utama AutoKota Damansara, Selangor, Malaysia15 hours ago
Job descriptionConduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer's concern, analyse root cause and take improvement activities Ensure all customers' voice is promptly reported to dealer management Liaise and communicate with dealer internal staff / management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and protected at all times through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer's appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales
Job Requirements :
- Minimum Diploma in any field,
- Excellent Telephony, Communication and Interpersonal skills
- Strong Language Skills
- Able to communicate effectively in English, Malay and local dialects.
- Prepare simple report (if required)
- Customer Service Oriented and believes that "customers come first."
- Competent in Microsoft Office (Word, Excel).
- Independent, high commitment, self-motivated and good problem solving.
Wisma Mofaz, Damansara : Working hours : Mon – Sat (8 : 15am to 5 : 15pm)
Job Type : Full-time
Pay : RM2, RM2,400.00 per month
Work Location : In person
Expected Start Date : 09 / 01 / 2025
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Customer Executive • Kota Damansara, Selangor, Malaysia
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