IT Support

Stampede SolutionKuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

Daily Task

Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
Keep customer informed, set and follow through commitments
Keep precise case documentation and case ownership
Timely elevate and / or escalate to next level support when the case is too complex
Testing & Deployment of new releases on the client side.
Suggest product improvements that can minimize cost of support.

SMS

Monitor the SMS server and ensure the smooth running of the programme

Troubleshoot and resolve SMS related issued when contacted by clients

Maintaining software applications, operating systems and regular maintenance

Team Work

Attend and contribute to team meetings in a positive manner

Share information with team members

Be comfortable in working with all stakeholders

Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness

Perform other duties as required, including covering absences / leave where required

(Apply now at #J-18808-Ljbffr

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It Support • Kuala Lumpur, Kuala Lumpur, Malaysia

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