Customer Service Officer @ George Town

Job Description

We are seeking Customer Service Officers to join our team. This role is ideal for individuals with strong communication skills and a customer-first mindset, who enjoy supporting sales teams and ensuring smooth end-to-end order-to-invoice processes.

As a Customer Service Officer, you will provide expert internal and external customer service support, manage order discrepancies, and assist with complex customer requests. You will play a key role in coordinating between customers, sales teams, and internal departments to ensure accuracy, efficiency, and high customer satisfaction.

Key Responsibilities :

• Provide customer service and sales support to the Inside Sales Team and customers, handling escalations and discrepancies with professionalism.
• Manage the full Order-to-Invoice process, including order entry, follow-up, and handling customer order formats (Excel, PDF, fax, etc.).
• Set up and maintain accounts, NCNR (Non-Cancellable, Non-Returnable) orders, and contract pricing in systems (MyArrow, PCPRCE 2, SIMS).
• Support sales team in demand planning and quality assurance processes, including forecast reporting, bond requests, inventory sweeps, and contract refreshes.
• Handle service requests (sure ship / receipt), returns (RMA), corrective action requests (CAR), and field quality requests (FQR).
• Resolve post-delivery issues such as packaging, carrier, or shipping errors while addressing slow-moving inventory.
• Assist Inside Sales with Quote-to-Order objectives, including loading smaller quotes, coordinating contract signatures, and ordering product samples.

Job Complexity :

Requirements :

Job Types : Full-time, Permanent

Pay : Up to RM5,000.00 per month

Benefits :

Application Question(s) :

Work Location : In person