Customer Service Executive

You are advised to read and understand the job role carefully before applying.

This is a full-time Customer Service Executive role based in Shah Alam with flexibility of WFH.

Work Location : UOA Business Park, Shah Alam

Work Hours : Shift Basis 10 hours / day (1 hour break), 2 off days per week

Hybrid Mode : Mon-Thu (Office), Fri-Sun (WFH)

Basic Salary Range : RM 2,600 - RM 3,000 +

Paid Overtime & Public Holiday

Responsible for ensuring customer satisfaction, providing customer support, overseeing customer service operations and training.

Responsibility

Support

Provide customer support via phone call, WhatsApp & email.

Address customer inquiries, complaints, and concerns promptly and professionally.

Assist customers with troubleshooting and technical support.

⁠Escalating issues to the technical team for permanent resolution.

Assisting in overseeing the day-to-day operations of customer support team - assist in managing workflow & team performance, provide guidance and support.

Technical

Do system testing if needed : Change Request / system issues.

Documentation and report for Tech team reference.

Training

External – Do training for new client or new features for system.

Internal – Training for new staff on internal system (If Applicable)

Requirements

• Min 2 years of experience in customer service, preferably in the IT, transportation / logistic industry.
• Strong verbal, written communication skills and interpersonal skills
• Ability to handle stressful situations with professionalism and patience.
• Must be able to multitask and prioritize tasks effectively.
• Able to work flexible hours, including night shift, Public Holidays and weekends.
• Familiar with Exotel system or other call center system is an added advantage.
• Proficient computer skills.
• Preferably can start immediately.

Benefits

Work From Home

Parking Subsidy

Medical Claim

Dental Claim

Birthday Claim

Festive Gift Allowance