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SME Customer Service Officer
Agensi Pekerjaan Bits Talent Sdn. Bhd.Petaling Jaya, Selangor, Malaysia5 jam yang lalu
Penerangan pekerjaanMinimum of 3-years' experience in any customer service industry, preferable in a virtual environment or 2-years' experience in SME (subject matter expert) / premium / VIP customer servicing. Able to work in fast paced environment, independent, customer focused, result oriented & disciplined. Ability to multi-task, prioritize, and manage time effectively. Creative thinking and problem-solving skill. Agree to sign a confidentiality agreement to protect customer and company benefits. Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position. Ability to read and write in English, Bahasa Melayu and Mandarin. 12pm - 9pm 3pm - 12am 6pm - 3am 9pm - 6am A platform to grow and learn, to demonstrate your skill and talent. Be a part of a people focused company. Chance to participate in multiple learning and development program. Career path to grow each employee to future leader. Basic salary Shift allowance Language allowance KPI incentive Performance bonus Attractive benefits
Job Descriptions :
- Responds to live chats and social apps professionally and answer customers' enquiries.
- Ensure proper follow up on customers' request via calls, live chats or social apps when required.
- Acquire detailed knowledge, understand the operation, and collaborate with required parties and department to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limit.
- Providing customized and personalized to each customer.
- Listen to customer feedback, provide analysis on the root cause and channel the feedback to related department.
- Be part of the team contributing on premium services by reporting on daily incident, customer behaviours and trends.
- Acquiring a thorough understanding of key customer needs and requirements
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Perform customer retention and service recovery whenever required.
Job Requirements :
Able to work on 24 / 7 rotating shifts, including weekends and public holidays. 5 days, 9 hours per week schedule. Shift rotation every month :
6am - 3pm
What you will gain :
Remuneration package :
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Customer Service • Petaling Jaya, Selangor, Malaysia
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