Customer Care Representative

Overview :

Vorwerk is seeking a dedicated and customer-oriented individual to join our team as a Customer Care Representative. The role is critical in ensuring seamless execution of the order-to-cash process, as well as addressing repair and service queries for our premium product, Thermomix.

We have multiple roles available and are open to candidates who are keen to apply for either permanent, temporary or part-time basis. Please state your preferred status clearly in your resume.

Why Join Vorwerk?

At Vorwerk, we strive for excellence, innovation, and customer satisfaction in everything we do. As part of our Customer Care team, you'll play a vital role in representing our high-quality products and services to valued customers. You'll join a diverse, dynamic team, contributing to a company with more than 140 years of history and global success. If you're passionate about delivering exceptional customer service and creating positive experiences, and you have the qualifications and language skills we're looking for, we encourage you to apply.

MAIN ACCOUNTABILITIES AND ACTIVITIES

Order-to-Cash Process :

• Manage order processing, invoicing, and payment monitoring to ensure timely and accurate delivery.
• Liaise with logistics and warehouse teams to track shipments and resolve delivery issues.
• Maintain and update customer records and transactions in the system.

Repair and Service Coordination :

Customer Service Excellence :

Team Collaboration :

Processes and Improvements :

KEY INTERACTIONS & STAKEHOLDERS

Internal relations

External relations

REQUIREMENTS