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Associate Director, System & Application Support

Associate Director, System & Application Support

Touch ‘n Go GroupKuala Lumpur, Kuala Lumpur, Malaysia
12 jam yang lalu
Penerangan pekerjaan

Overview

Associate Director, System & Application Support

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP. We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation. Touch ’n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Responsibilities

  • Application Support

Lead the System & Application Department to provide high quality support services for Touch ’n Go Applications and ensure effective delivery of problem resolution.

  • Working closely with Business Owner and Business Analyst for understanding of systems’ functional and non-functional requirements in the execution of business process improvement.
  • Provide leadership and guidance to Team members by providing the information, knowledge and methods for product deliverables to align with the company’s vision.
  • Ensure that the Team members follow and comply with Touch ’n Go standard operating procedures, in terms of trouble shooting, and version control.
  • Provide and ensure complete and proper systems and projects documentation and preparation of systems specifications, including revising manuals, and documenting user procedures.
  • Working closely with QA team in planning and executing system and user acceptance tests and troubleshooting application and related performance.
  • Process Improvement / Innovation

    • Identify opportunities for continuous business improvement and work closely with the Developer team to develop and implement effective enterprise solutions to help improve efficiency of current software applications and systems.

  • Prioritize issues raised and resolve them within the agreed SLA.
  • Coordinate escalation and resolution of major service issues. Report promptly to management and business users regarding critical outages until resolution.
  • Other Tasks

    • Any other duties and tasks assigned and / or as required.

    Qualifications

  • Degree in Computer Science or similar discipline from a recognized institution.
  • Professional certification would be an added advantage.
  • Strong knowledge in SQL scripting.
  • Minimum 10-12 years in software development and application support.
  • At least 2 years of technical experience must have been in a supervisory or management capacity.
  • Strong communication and interpersonal skills.
  • Possess strong analytical skills and able to work effectively to solve problems.
  • Hybrid work arrangement and flexi hours.
  • Additional benefits : unlimited office pantry fruits, snacks and drinks; mobile and broadband subscription reimbursement; dependents coverage for outpatient medical benefits; additional leave including family leave and paid care leave; medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic; corporate membership discounts and more.

    • We believe that you have what it takes to fit into the Touch ’n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you’re ready to take the next step, apply now!

    Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing :

    Note : Only shortlisted candidates will be contacted.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Referrals increase your chances of interviewing at Touch 'n Go Group by 2x

    Get notified about new Director System Support jobs in Federal Territory of Kuala Lumpur, Malaysia .

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