Customer Service Executive- English Speaker

Responsibilities :

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.

To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements :

Candidate must possess at least a SPM.

Required language(s) : English (able to converse in Mandarin will be an added advantage).

Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided

Applicant must be willing to work on rotational shifts and off day

Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Applicant must be willing to work in Ara Damansara, Selangor

Benefit :

5 working days in a week

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition and appreciation

Stage : Customer Service Executive >

Senior Customer Service Executive >

Team Leader

Senior Team Leader >

Assistant Manager >

Manager >

Senior Manager

• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Job Types : Full-time, Contract

Contract length : 24 months

Pay : RM2, RM3,000.00 per month

Language :

Work Location : In person