Customer Servicing Executive

Customer Servicing Executive Posting Date : 01 Aug 2025 | Close Date : 30 Oct 2025 Key Responsibilities : Policy Servicing & Adjustments Process mid-term policy adjustments, including changes to coverage, insured members, or policy terms. Handle upgrades and downgrades of plans per customer requests and eligibility criteria. Update and manage personal information changes such as address, contact details, and nominee information. Billing & Collections Management Manage premium collections, ensuring timely payments and maintaining accurate billing records. Investigate and resolve issues related to failed premium collections, including payment reattempts, customer follow-ups, and coordination with the finance team. Facilitate payment method changes, such as updates to direct debit or credit card information. Customer Support & Complaint Handling Respond promptly and effectively to customer inquiries through phone, email etc. Handle complaints with empathy and efficiency, ensuring proper documentation, escalation where necessary, and resolution within defined timelines. Keep customers informed throughout the complaint resolution process and follow up to ensure satisfaction. Compliance & Documentation Ensure all policy servicing activities comply with internal policies and regulatory guidelines. Maintain accurate, up-to-date servicing records and support audit readiness. Required Skills and Qualifications : Bachelor’s degree in Business Administration, Insurance, or related field. Minimum 2 years of experience in a customer service role within the insurance or financial services sector. Strong understanding of health insurance processes and servicing operations. Excellent verbal and written communication skills. Proficiency in CRM platforms and MS Office. Strong analytical and problem-solving abilities.

Sub Specialization : Administration;Administration Support;Back-end Support Type of Employment : Permanent Minimum Experience : 2 Years

Work Location

: Kuala Lumpur

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